The Best Air Ambulance Service

A fixed-wing air ambulance is a specially equipped aircraft that delivers injured or sick persons in medical emergencies or over distances or terrain where using a standard ground ambulance would not be practical. Air ambulance claims are among the most difficult to assess, bill and process through health plans, even when the medical necessity seems obvious to the layperson.

Air Billing Consultants (ABC) is a dominant industry resource for fixed-wing air ambulance providers and brokers. ABC helps these companies collect from the insurance companies, with its main focus on out-of-network transports. Whether Air Billing Consultants’ customers have trouble getting reimbursed, or don't have the time or staff to track claims, are dissatisfied with the outcomes of their existing billing business, or simply don't want to deal with insurance carriers, ABC is the go-to expert in the space.

Headed by Tracy Steiner, MHSA, Air Billing Consultants has built a reputation for his company in the fixed-wing space by providing excellent service, efficiency, and reasonable rates. Tracy’s experience as a firefighter/paramedic and paralegal, and 9 years of fixed-wing air ambulance experience, including time as the Claims Manager for the largest air ambulance company, makes him a powerful tool for his clients as they navigate emergency and non-emergency claims.

Apart from an easy and hassle-free insurance claim process, what sets Air Billing Consultants apart is its integrity, for providing the best customer service 24/7, and also charging a fee far less when compared to other companies in the same industry.

Air Billing Consultants has a pre-flight assessment as knowledge of insurance before the flight is critical to the claims process. As the leader in the industry, ABC undertakes a detailed and accurate benefits check, coupling experience and technology. ABC files the claim as soon as they receive all necessary information, and keeps customers informed throughout the process. The company keeps track of the customer's claims, has a schedule to work them regularly, and reports progress weekly.

Despite doing everything right, insurance companies may still mangle or deny the claim. Knowing how to fix problematic claims is one of the best parts of ABC. Harnessing industry contacts acquired over the years, and using trade secrets, ABC unclogs problematic claims to get them processing.

Air Billing Consultants is experienced in third-party negotiations and will go to fight for their clients to guarantee they get the most money for their claims and thus provides an extensive follow-up, making sure the insurance money is received in full payment by the customer. Air Billing Consultants provides the lowest rates for their services in the industry, putting more money in client’s pockets.

ABC believes that all the players in this industry should stick together; we know big insurance companies have an unfair advantage in this process. To discuss short or long-term consulting arrangements, or if a fixed-wing carrier or broker wants to start billing in-house, your first call should be to ABC. Air Billing Consultants stands out as the leading expert in the industry; we offer the highest quality service at a fair fee.

Specific claim recovery examples

• ABC took in a client from another billing service who essentially stopped working their claims, telling the owner that they had no chance of getting paid. Using contacts and experience, ABC was able to get two payments of $98,325 and then $18,866 through the No Surprises Act/IDR.

• With another client, who also left another billing company dissatisfied, we have collected almost $500,000 in additional money through the NSA negotiation and IDR process over the last 2 years.

Unique Challenges in 2026 Carriers and Brokers Must Address

The billing landscape has changed dramatically in the last 2 years. The No Suprises Act is probably the biggest change for out-of-network providers, as getting paid correctly is now often a two-step process. The insurance company (typically) underpays the claim and that requires NSA negotiations and potentially Independent Dispute Resolution (IDR). This is time consuming, data-dependent, and expensive when claims don’t settle in the negotiation period. That is why relying on ABC’s expertise is so important.

Additionally, out-of-network air claims will reject or have issues at a higher percentage than other claims for a myriad of reasons. Knowing how to deal with those issues sets ABC apart. We fix them immediately, using experience and connections with most major health plans. Trying to fix these claims issues through off-shore customer service is most often going to be a waste of time. Off-shore Customer Service Reps cannot affect changes; they can only ask others for help. ABC goes right to key decision-makers who can fix issues.

The Personal Difference: How Our Involvement Shapes Outcomes

ABC’s value lies not only in the above and beyond availability for our clients, but because of Tracy’s unique background in both medicine and law. Fixed-wing claims is a niche, and as with any niche skill, experience matters. ABC has processed over 1,000 claims in the last 9 years- and we treat each of them as if they were our own.

Sometimes medically necessary claims deny, and deny through appeal. Knowing whether or not external reviews are available, and how to write for them, is something your billing company should know, and perform. Many claim denials have been overturned through a fair and impartial external review process.

In the past year, we witnessed insurance companies deny our clients’ claims for a 56-year-old having a heart attack, multiple stroke victims, a cancer patient with a massive GI bleed, and multiple patients involved in accidents where higher level orthopedic surgery was necessary. This is the behavior of the big insurance companies; rubber stamp denials without explanation. ABC fights aggressively for these claims- and we involve the patient, employer group or CEO of the plan where appropriate. That’s the ABC difference.